Refund Eligibility
To be eligible for a refund, your item must meet certain criteria. Refunds are considered on a case-by-case basis and depend on the nature of the purchase, the reason for return, and the condition of the item upon receipt. Not all products qualify for refunds, and eligibility may vary depending on product category, usage, and other factors.
Return Time Frame
You may initiate a return within 30 days of your order’s delivery date. Returns requested after this window may not be accepted. The 30-day period begins when your package is marked as delivered by the carrier.
Condition of Returned Items
For a return to be accepted, items should generally be in unused, undamaged condition and retain their original packaging, labels, and accessories where applicable. Products showing signs of wear, use, or tampering may not qualify for a full refund. If an item has been opened or used, its eligibility will be assessed based on its specific category and intended purpose.
Refund Processing Time
Once we receive and inspect your returned item, we aim to process your refund within 7 business days. The time it takes for the refund to appear in your account depends on your financial institution and payment method — typically ranging from a few days to up to two weeks for bank transfers or card settlements.
Exchanges and Repairs
We may offer exchanges or repairs in select cases, such as when an item arrives damaged, defective, or incorrect. Availability of exchanges depends on inventory, product type, and order specifics. Repairs are considered only for items covered under applicable manufacturer warranties or quality assurance programs. Please contact our support team to explore options before returning.
Non-Returnable Items
For hygiene, safety, or regulatory reasons, certain categories of items are not eligible for return. These include, but are not limited to: personalized or custom-made products, sealed health and wellness items (e.g., supplements, skincare tools), intimate apparel, and digital or downloadable content. If you’re unsure whether your item qualifies, please reach out before initiating a return.
Contact and Return Instructions
If you’d like to request a return or need assistance, please get in touch with us through our online contact form at https://www.strengthbrightspark.com/contact. We’ll respond promptly and provide return instructions tailored to your order.
Our return address is available upon request — simply contact us using the link above, and we’ll share the appropriate shipping details. For high-value returns (e.g., items valued at $75 USD or more), we recommend using a trackable shipping service and retaining your proof of postage. Optional shipping insurance is also advised for added peace of mind.